AI deflection that actually resolves tier-1 issues — order status, billing, how-to — with human handoff when it matters. Measured on cost-per-ticket and CSAT, not vanity deflection rate.
30–50% deflection · CSAT-safe escalation · ROI in 90 days
30 minutes · Senior engineer · No commitment
Outcome-led — not 'install a chatbot' and hope.
Analyze 90 days of tickets — categorize deflectable vs agent-required before building.
Bots answer with real account data — not static FAQs that frustrate customers.
Sentiment, repeat-contact, and VIP rules route to humans before CSAT drops.
Ground answers in your docs with citations — reduce hallucination-driven escalations.
Suggested replies and summaries so remaining tickets resolve faster.
Track deflection, handle time, and cost-per-resolution weekly.
Patterns that repeat across our clients.
Seat management, billing, and onboarding questions deflected from tier-2 engineers.
WISMO and returns offloaded from peak-season temps.
Account balance and transaction explainers with auth gates.
Buyer and seller policies answered 24/7 in two-sided platforms.
Teams evaluating reduce customer support costs typically hit these blockers before finding a reliable partner.
Hiring more support staff doesn't fix broken workflows or missing automation.
SaaS subscriptions pile up without measured impact on the target metric.
Internal teams stuck on maintenance can't ship the fix that moves KPIs.
Without before/after data, stakeholders can't justify continued investment.
150+ products shipped · US/UK/AU clients · Engineer-led delivery with QA sign-off.
We design for monitoring, escalation, and maintainability — not demo-day screenshots.
Laravel, React, Node, Flutter, n8n, and LLM integrations from one accountable team.
KPIs defined upfront — deflection rate, lead speed, defect escape, or time-to-market.
Fixed milestones with weekly demos so scope surprises don't appear at invoice time.
Typical reduce customer support costs engagement from baseline metrics to measurable ROI.
Stack chosen for your constraints — we don't force a template that fights your team's skills or compliance needs.
Scoped API keys and service accounts — never full admin unless required and approved.
PII redaction, audit logs, and NDAs before production credentials.
“What a 70-engineer team could not deliver, a small senior team at GreeLogix shipped. The app went from stuck to live across mobile, web, and backend.”
At-a-glance scope, pricing tiers, delivery timelines, engineering tradeoffs, and decision criteria for technical founders and product leaders.
A reduce customer support costs engagement audits your ticket volume, implements AI deflection integrated with your CRM and backends, and measures ROI through deflection rate, cost-per-ticket, and CSAT — with escalation rules that prevent churn from bad bot experiences.
GreeLogix pricing tiers: Diagnostic Sprint: $2,500 – $6,500 — Map the problem, quantify ROI, and deliver a fixed-scope implementation plan. Implementation: $8,500 – $35,000 — Build and deploy the automation or product fix with measurable outcomes. Outcome Retainer: $5,500 – $14,000/mo — Continuous optimization against KPIs — deflection rate, lead speed, or release velocity.
Diagnostic: 1–2 weeks. Implementation: 4–12 weeks. Dedicated squad: monthly retainer. Phases: Diagnose (Week 1); Pilot build (Weeks 2–5); Production rollout (Week 6); Optimize (Days 30–90).
Compare delivery models, cost profiles, and engineering tradeoffs before committing resources.
| Option / Approach | Best When | Primary Tradeoff / Risk | Recommended Fit |
|---|---|---|---|
| In-house hire | 12+ month roadmap with budget for recruiting and management | 3–6 month hiring cycle, high recruitment fees, and fixed long-term payroll overhead regardless of development volume. | Companies with dedicated HR pods |
| Offshore body shop | Well-defined tasks with internal tech lead and QA | High enterprise overhead markup, tiered account management layers, and slower communication turnarounds. | Large enterprise discretionary budgets |
| DIY no-code tools | Simple workflows under 500 monthly actions with no compliance needs | Scalability bottlenecks, vendor lock-in, architectural rigidity, and substantial technical debt before handling production traffic. | Early validation & UI experiments |
| GreeLogix Pod | Accountable production delivery with senior engineers, weekly demos, and fixed milestone velocity. | Requires active product owner for weekly sprint reviews and scope alignment. | Production & Scaling (Recommended) |
Talk to a senior engineer — scope, timeline, and cost range in one 30-minute call. No sales script.
Answers to the buyer questions we hear most before a project starts.
30–50% on tier-1 categories after 60–90 days of tuning. 80% claims usually ignore CSAT damage from bad deflection.
No. It removes repetitive volume so agents handle complex, high-value conversations.
Pilot in 4–6 weeks. ROI measurement typically meaningful by day 90 with baseline comparison.
We integrate with all major platforms — native widget or API middleware.
Map goals, stack, timeline, and success metrics.
Fixed milestones, pricing, and delivery plan.
Iterative delivery with staging reviews each week.
Production deploy, docs, and optional retainer.
Share monthly ticket volume and top categories — we'll model deflection ROI.
From chatbots and voice agents to workflow automation — pick the capability that matches your roadmap.
Case studies, guides, and free tools from the same engineering team.
We start with the business metric — then reverse-engineer the smallest reliable fix.
Baseline metrics: ticket volume, lead response time, error rate, or release defects.
Compare build, buy, and hybrid options with ROI and risk for each.
Ship a narrow slice that proves value before scaling scope.
Track KPI movement weekly; adjust prompts, workflows, or code based on data.
Expand coverage or transfer runbooks to your internal team.
Tangible artifacts your engineering and product teams can act on — not vague pass/fail notes.
Transparent ranges based on app complexity, platform count, and engagement depth. Final quotes follow a scoping call.
$2,500 – $6,500
Map the problem, quantify ROI, and deliver a fixed-scope implementation plan.
$8,500 – $35,000
Build and deploy the automation or product fix with measurable outcomes.
$5,500 – $14,000/mo
Continuous optimization against KPIs — deflection rate, lead speed, or release velocity.
Prices in USD. Retainers and multi-platform engagements quoted after scope review. See agency pricing or explore QA as a Service for ongoing coverage.
Outcome-led engagements for support costs, lead qualification, legacy rescue, and launch velocity.
Browse the full business solutions cluster from our Business Solutions.
Scope, timeline, and cost range — no sales deck. Or start with the free readiness quiz if you are still evaluating your stack.
You'll talk to Abuzer — the senior engineer who'll scope your build
Founder & Senior Engineer · Response within 4 business hours
Book a Free 30-Min CallResponse within 4 business hours · No commitment on first call